Privacy Policy

• To identify retail venues suited to a brand and to improve those matches.
• To generate, send and report on outreach campaigns.
• To process replies, draft suggested responses, and honour requests not to be contacted.
• To enable communication between brands and venues on the platform.
• To provide support and send service messages about your account.
• To secure the platform, prevent misuse, and improve the service.

Campaign emails are sent either from a mailbox connected by the brand, so that the message originates from the brand’s own address, or through our sending infrastructure. The brand is the sender of those messages.

Campaign emails contain a tracking pixel that records when and how many times a message is opened. This information is used to report campaign performance to the brand and to determine follow-up. It is not used for advertising purposes.

Where a recipient asks not to be contacted, unsubscribes, or reports a message as spam, we cease contacting them.

Brand information, uploaded content, campaign material and email correspondence are treated as confidential to the organisation to which they belong. We do not use them to train models that serve other customers, and we do not disclose them to other customers.

We use aggregated information about how receptive categories of venue are to categories of product to improve matching across the platform. This does not include the identity of any brand or the content of any campaign.

Within a single organisation, feedback from that organisation’s own users is applied across its account.

Brands and venues may communicate and agree terms through the platform. We process and store those communications in order to provide the service. Agentworks is not a party to any agreement reached between a brand and a venue.

We disclose information to providers that support the operation of the platform, including cloud hosting and infrastructure providers, analytics providers, artificial intelligence model providers, email delivery providers, and a payment processor. These providers act on our instructions and may use the information only to provide their services to us.

We do not sell personal information, and we do not share it for cross-context behavioural advertising. We may disclose information where required by law, or where necessary to protect our rights, our users, or the security of the platform.

We use cookies and similar technologies to maintain sessions, remember preferences, and measure use of our website and platform. We use analytics tools that record pages viewed and actions taken, and a session-recording tool that records interactions such as clicks, scrolling and navigation. These are used to improve the service and are not used for advertising.

Most browsers allow cookies to be blocked or deleted. Parts of the platform may not function correctly if they are.

Account and campaign information is retained while an account is active and for six months following its closure, after which it is deleted or dissociated from the account holder.

Venue business contact information is retained until removal is requested or the information is found to be inaccurate. Where a person asks not to be contacted, we retain a minimal record of that request indefinitely in order to give effect to it.

Information may be retained for longer where required by law or necessary to resolve a dispute.

You may make any of the following requests, and we will give effect to them regardless of where you are located. Where you are a California resident, the California Consumer Privacy Act provides these rights as a matter of law.

• Request access to the personal information we hold about you and its sources.
• Request deletion of personal information we hold about you, subject to legal exceptions.
• Request correction of inaccurate personal information.
• Request that we stop contacting you and remove your business contact details from our database.
• Exercise these rights without being treated differently as a result.

Requests may be made by email to privacy@getagentworks.com. We will verify the request and respond within the period permitted by law. An authorised agent may make a request on your behalf.

We take reasonable measures to protect the information we hold and restrict internal access to those who require it. No method of transmission or storage is entirely secure, and we cannot guarantee absolute security.

Agentworks operates from India. Information is processed in India and in other countries in which our service providers operate.

The platform is intended for business use and is not directed to persons under 18. We do not knowingly collect information from children.

We may update this policy from time to time. The revised policy will be posted on this page with an updated date, and account holders will be notified directly of material changes.